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Title
Text copied to clipboard!System Owner
Description
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We are looking for a System Owner who will take end-to-end responsibility for one or more critical business applications and underlying platforms. In this role, you will serve as the strategic and operational owner of the system landscape within your domain. You will ensure that systems are reliable, secure, scalable, and future-ready, while aligning them with user needs, business processes, and organizational objectives. Working at the intersection of business and IT, you will translate functional demands, operational requirements, and technological developments into a clear system vision and actionable improvement initiatives.
As a System Owner, you will oversee the full lifecycle of systems, from selection and implementation to optimization, change management, and eventual retirement. You will align priorities with stakeholders, manage the roadmap, and ensure adherence to architecture principles, security standards, and compliance requirements. You will work closely with product managers, application managers, solution architects, vendors, security specialists, and end users. You should be able to think strategically while also acting decisively when incidents, performance issues, or change requests require immediate attention.
You will analyze the impact of changes on processes, integrations, data, and user experience, and make well-founded decisions regarding investments, risks, and improvement opportunities. In addition, you will play an important role in governance, reporting, and decision-making. You will define KPIs, monitor system performance, and drive availability, quality, and continuity. You will also ensure clear documentation, ownership of standards, and transparent communication with involved teams and management.
The ideal candidate combines technical knowledge with organizational insight and strong communication skills. You understand how complex systems operate within a broader enterprise environment and know how to bring together different interests into a practical approach. You are proactive, analytical, and results-oriented, with attention to both short-term stability and long-term innovation. Experience with vendor management, change management, and stakeholder management is essential for success in this role.
In this position, you will have the opportunity to directly influence the quality and effectiveness of business-critical systems. You will contribute to digital transformation, process improvement, and risk control, helping the organization use technology in a purposeful and sustainable way. If you are energized by ownership, collaboration, and continuously improving systems and services, this role is an excellent next step in your career.
Responsibilities
Text copied to clipboard!- Develop and maintain the vision, strategy, and roadmap for assigned systems.
- Prioritize changes and improvements based on business goals and user needs.
- Lead system governance, including standards, policies, and decision-making.
- Monitor system performance, availability, security, and continuity.
- Coordinate with vendors, internal IT teams, and business stakeholders on releases and incidents.
- Assess the impact of changes on processes, integrations, data, and compliance.
- Ensure lifecycle management, including implementation, optimization, and retirement.
- Report on KPIs, risks, dependencies, and improvement initiatives to management.
Requirements
Text copied to clipboard!- Bachelor’s or master’s level working and thinking ability, preferably in IT, computer science, or business administration.
- At least 5 years of experience in system management, application ownership, or similar roles.
- Demonstrated experience with stakeholder management in complex organizations.
- Knowledge of IT governance, information security, and compliance frameworks.
- Experience with vendor management and coordinating external partners.
- Strong analytical skills and the ability to connect technical and business interests.
- Excellent communication skills in Dutch and preferably also in English.
- Experience with change management, incident management, and continuous improvement.
Potential interview questions
Text copied to clipboard!- Which business-critical systems have you previously owned?
- How do you prioritize between operational issues and strategic improvements?
- What experience do you have with vendor management and SLA monitoring?
- How do you ensure alignment between business needs and technical possibilities?
- Can you share an example of a system improvement you implemented successfully?
- How do you handle risks related to security, compliance, and continuity?
- Which KPIs do you use to assess the health of a system?
- How do you approach decision-making when stakeholder interests conflict?
